Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.
The following comments are unedited and submitted as part of the online survey process.
Our sales rating is 4.9
Our rating is based on 11 comments from 20 reviews.
5.0
My 8th mini, great staff who know what they are talking about, the buying and delivery went very smoothly
5.0
Nice Hot Chocolate, love the new showroom nearly as much as I love Peter
5.0
Very pleasant experience.
5.0
Astle Mini were excellent throughout the whole buying process. They contacted me about a great offer and gave me all the facts upfront. The whole process was completely hassle free. Donald and Roger were also excellent. Very pleased.
5.0
Everyone is very friendly and approachable in the mini department, I only had one little moan per say,when I was asked to go and sign the finance,I could only make a certain time, the finance man was dealing with another customer, so couldn't do mine
5.0
Outstanding, as always a pleasure.
5.0
Astle's Grimsby were superb. NOthing was too much trouble, we were contacted weekly to keep us updated on our order. It was prepared well and the team were an absolute pleasure to deal with. Peter his team made our experience memorable.
5.0
my salesman matthew was great,very friendly and a proffessional,always kept me informed
5.0
Very helpful and willing sales staff. Roger was particularly good.
5.0
This was from start to completion one of the most enjoyable experiences made in no small part to the services of Roger
Our service rating is 4.5
Our rating is based on 6 comments from 25 reviews.
5.0
Excellent service , can't fault it.
5.0
every part of my dealings with Astle have been A1. Lauren has been particularly excellent to deal with
5.0
I would like to give a special mention to Lauren was was great.
4.0
Vehicle was picked up, and returned with all work completed. No hassle.
5.0
Recall work and fixed existing coolant leak at same time. Special mention to Lauren, service with a smile
1.5
The service light is showing red but Dealership says it does not need a service. I think the aftersales is poor.
Response from Dealer
Thank you for your feedback. We are sorry to that you were not happy with the work carried out on your car. We treat customer satisfaction with the upmost of importance, I will contact you directly to discuss your concerns. Paul Wooding